Don Schley - State Farm Insurance Agent at 6661 North Ridge Road, Madison, Ohio.

Mr. Schley is a terrible insurance agent. I have been with State Farm for about 12 years and I have loved all of my agents until I moved to this area and was insured by this office. Over the last couple years I haven't had much interaction with Mr. Schley, but every time I did, it was a bad experience. He has a condescending way he talks to you. He tries to make you feel dumb and is not helpful at all.

The last straw with Mr. Schley was that I called to change my insurance for my home because we were now renting it out. I asked him what I should do. I told him that I wanted to change the policy and he urged me to "leave it alone". I argued with him a little bit and said that that didn't make sense to just leave it alone. The house was only going to be rented a few months, so I guess due to him just being lazy, he wanted to just leave it under the regular home owners policy, which is fraud. I really did not feel comfortable doing this but he's the expert. Well, he must not have like the tone of my voice because a month later I got a letter saying they were dropping my coverage because I didn't live in the house... This vindictive jerk tells me to leave my policy alone and then cancels it.

I called him for an explanation and he just lied. I then demanded an explanation as to why he would urge me to fraud my policy and then cancel it. He then said that he wasn't going to argue and that he was going to call the police if I called him back. This was after about a minute and a half on the phone. So he gets an upset customer and instead of saying "Hey, I'm sorry you feel that way and that there was a misunderstanding" he says "If you call back here I'm going to call the police for harassment"... Mind you I still have other insurance policies with him.

Mr. Schley is not only a bad insurance agent but he seems to just be a sour person. Find a State Farm agent that is helpful. The one in Ashtabula is awesome. It would be worth the drive.